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Current Categories   Community Facilities Community Involvement Health & Fitness Housing Local Issues Pendle Partnership Politics Third Sector     Your suggestions:		Pendle Community Network Membership Survey 2010     Starts: 01/03/2010 Expires: 31/12/2010 Questions: 78 questions As part of our continued development in supporting the third sector across Pendle we ask that you spend a short time completing the survey below. Your answers will allow us to develop the services and support that we deliver, to meet your current and future needs.   1. About You and Your Organisation?   2. Who are you? PCN member PCN partner PLN learner PLN partner PLN learning provider Other stakeholder (please specifiy in the box below)   3. Other? Answer:   4. If you are not currently a member, would you like to become one? Yes No   5. If no, please tell us the reason why? Answer:   6. If yes, please give your contact details at the end of the survey?   7. Please classify your organisation (click as many as appropriate)? Informal Group (without a constitution or set of rules) Unincorporated Association (a group with a formal constitution or set of rules but no more) Registered Charity Registered Company Branch of a National Charity Community Interest Company Social Enterprise Housing Association / Social Landlord Faith Organisation Statutory Organisation   8. In which year was your organisation established? Answer:   9. What does your organisation deliver (please click as many as appropriate)? Information Advice Guidance Counselling Advocacy Financial Support Social networking support Sports and arts activities Other (please define in the box below)   10. Other? Answer:   11. How many staff run the project (please state number below)?   12. Full Time Employees? Answer:   13. Part Time Employees? Answer:   14. Volunteers? Answer:   15. Please specify what wards of Pendle you operate within (click as many as appropriate)? Pendle-wide Barrowford Blacko and Higherford Boulsworth Bradley Brierfield Clover Hill Coates Craven Earby Foulridge Higham and Pendleside Horsfield Marsden Old Laund Booth Reedley Southfield Vivary Bridge Walverden Waterside Whitefield   16. Marketing and Communication?   17. How often do you access the PCN website? Twice a week or more Once a week Once a fortnight Once a month Less frequently Never   18. If you have never visited the wbsite, why not (please click as many as appropriate)? You did not know about the website You do not have accessible internet access Lack of IT skills Not interested Other   19. If you access PCN website, what do you use it for (click as many as appropriate)? Information base Latest news Local events Links pages Forums Other (please state below)   20. Other? Answer:   21. What would encourage you to make more use of the on-line forums (Click all that apply)? Wider range of forum topics More awareness of topics under discussion More appropriate topics Input from local people about local issues Views from local policy makers Views from national policy makers Nothing, have no interest   22. Do you receive PCN's regular e-bulletins? Yes No   23. If not, would you like to be included on our e-mailing list (please give your details at the end of the survey)? Yes No   24. If you stated no to the questions above, please tell us why? Answer:   25. If you do receive our e-bulletins, whcih sections do you find more helpful (please click all that apply)? Local news Local events Funding opportunities Training opportunities Other   26. What do you think of the quality and content of the e-bulletin? It is full of interesting information It has a clear and logical layout It is presented in a neat and appealing way It needs to have a broader variety of topics It is not relevant to our group   27. Do you receive a copy of our quarterly newsletter? Yes No   28. If you do, where and how do you obtain it (click all that apply)? Through the post At a community centre At a leisure facility At a health facility At the library At the job centre Other   29. If you haven't read our newsletter please indicate why (click as many as apply)? Did not know about the publication I know about it but don't know where to get a copy Was not on any mailing list Do not want a copy Other   30. Are there other locations that we shouuld make newsletters available (if so, please state)? Answer:   31. If you have read the newsletter, please tell us what you think? It is full of interesting information It has a clear and logical layout It is presented in a neat and appealing way It needs to include a wider range of topics It is not relevant to our organisation   32. Training and support?   33. Have you attended a course run by PCN in the past 12 months? Yes No   34. Please indicate your opinion of the training (please click as many as apply)? Exceeded my expectations Met my expectations It was below my expectations It was poor The delivery was professional The content was relevant The delivery was understandable   35. if you have not attended PCN delivered training, why not (please click all that apply)? Travel issues Childcare issues Language barriers Other Accessibilty   36. What would encourage you to enrole on a PCN course (please click all that apply)? Wider range of courses More accessible locations One to one sessions at home One to one sessions at a local community venue Other (please state below)   37. What other things would encourage you to enrole on a PCN course? Answer:   38. You would like to see more training available through PCN? Yes No   39. Advice and Guidance?   40. Have you approached PCN for advice and guidance over the past 12 months? Yes No   41. If you have, what for (please click all that apply)? Funding advice Marketing support Constitution and governance Learning opportunities Personal development Organisational development Quality assurance Business planning Other   42. Please tell us about the quality of information you received (please click all that apply)? Exceeded my expectations Met my expectations Did not meet my expectations The advice and information was relevant The advice and information was reliable The staff were professional The staff were polite   43. If you have not approached PCN for advice, please tell us why (click all that apply)? You were unaware of the advice and guidance service You were unaware of the types of advice and guidance that was available There were barriers to accessing this support (please state what, if any, in the box below) Other (please state in the box below)   44. Barirers or other reasons for not accessing the service? Answer:   45. Funding services and advice?   46. Hve you ever applied for a grant from a PCN administered grant scheme? Yes No   47. If yes, was your application successful? Yes No   48. If not successful, please state the reason provided? Answer:   49. Please tell us how you found the application process (please click all that apply)? It exceeded my expectations It met my expectations It fell below my expectations It was professional It was timely I was kept informed about the progress of my application Other (please state in the box below)   50. Other comments on the funding process? Answer:   51. Are there any improvments to this service that you would recommend? Answer:   52. Grantnet is an on-line funding search facility on our website - have you ever used it? Yes No   53. If you have used the facility please tell us about your experience (click all that apply)? It was user friendly It gave us useful information We would use it again It was difficult to use It did not provide useful information We would not use it again Other (please comment in box below)   54. Other comments on Grantnet? Answer:   55. Are you aware that even if you cannot regularly access Grantnet on-line you can still access it and Grantfinder through PCN staff? Yes No   56. Pendle Learning Network?   57. Were you aware of Pendle Learning Network (supported through Lancashire Adult Learning)? Yes No   58. Were you aware that a Pendle Learning Directory is available? Yes No   59. If yes, have you ever seen a copy of the directory? Yes No   60. Other places where the directory was obtained? Answer:   61. If you have not had a copy of the learning directory, please can you tell us why (click all that apply)? Didn't know about the directory Knew about the directory but didn't know where to get a copy Was not on your mailing list Do not want a copy   62. Are there other places where you think the Learning Directory should be available (please state)? Answer:   63. If you have seen the Learning Directory, please tell us what you think about it (click all boxes that apply)? Packed full of useful information Has a clear and logical layout Is presented in a neat and appealing way Not relevant Needs to be improved (please tell how in the box below) Other (please complete the box below)   64. Other improvements and comments? Answer:   65. Representation?   66. Did you know that representatives from PCN represent the third sector on the Local Strategic Partnership (LSP)? Yes No   67. Have you ever contacted PCN to have a third sector issue brought to the LSP's attention? Yes No   68. If yes, please tell us how it was dealt with (click all that apply)? Exceeded my expectations Met my expectations Was below my expectations I was given 'feedback' from my enquiry / issue I was not given 'feedback' from my enquiry / issue   69. If you have not contacted your PCN third sector representative, please tell us why (click all that apply)? There has been no need Didn't know there was a third sector representative Didn't know how to contact the representative We raised the issue with another represntational body   70. If there are any suggestion about how we can improve our reprentational role, please let us know by filling in the box below? Answer:   71. Other Support?   72. Were you aware that PCN has a pool of loan equipment for third sector use? Yes No   73. If yes have you loaned the following equipment (please click all that apply)? Multi media projector Laptop Audio recording equipment Video recording equipment Video editing suite Digital cameras Hyperpoint voting system Audio equipment (speaker / radio mics etc) Display boards Fliip charts and pens Sports equipment Games sets (cricket, football, basketball, pool etc) Marquee   74. If you have answered yes, please let us know of you experience about its use (click all boxes that apply)? It was easy to book the equipment The equipment was ready for collection at the time we had arranged The return of the equipment was an easy process The staff at PCN were helpful It was not an easy process to book and return the loan equipment The staff at PCN were unhelpful Other (please specify in the box below)   75. Ohter comments on the loan equipment? Answer:   76. GENERAL COMMENTS?   77. We would be grateful if you could provide us with suggestions whcih would improve our service to th esector in Pendle by commenting in the box below? Answer:   78. Finally we have asked if you would wish to receive correspondence from us in future (please indicate which addtional information you would like by clicking all that apply)? Newsletter e-bulletin Learning Directory Newsflash updates   Thank you for taking part in this survey. Enter your details below, then click on submit answers to finish the survey and view your scores (if applicable).   Name: Address: Email: Save details? Yes, save my details.

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